The most effective way for medical facilities to generate a positive result is by putting the patient experience at the center of their services. Sharing that same outlook, we at ImageFIRST Detroit intend to put patients at the heart of what we do – which is why our products and services are designed to help enhance the patient experience.
Blog - Detroit
Patient satisfaction has always been a major point of concern for healthcare providers. Along with understanding that patient reports contribute significantly to publically-visible hospital and outpatient facility scores and rankings, everything dedicated healthcare professionals do is ultimately oriented towards making patients feel comfortable, cared-for, and confident with the care they have received during their experience.
Now, a new survey gives surgery centers even greater cause to make patient perceptions of their facility a huge priority. Beginning in 2017, all Outpatient and Ambulatory Surgery departments and centers will be required to administer a new CAHPS survey from the Centers for Medicare and Medicaid Services, designed to give providers an opportunity to better understand how patients see their time spent at the facility, and thus improve performance and ensure patients’ comfort.
What do a purple cow, healthcare laundry services and passionate customer care have to do with one another? At ImageFIRST Detroit, our mascot, Violet the Purple Cow, was inspired by our vision of a company that provides truly remarkable service. A purple cow is something extraordinary enough to stop you in your tracks and make you think, “wow,” without it even having to be pointed out as something remarkable or unique; that’s how we want you to feel about our company commitment to going far above and beyond for our clients.