- Why do I run out of linen for my patients?
If you run out of linen, this most likely means that your inventory does not accurately match your volume of patients. ImageFIRST pairs you with a Customer Advocate who works for you to get the right amount of inventory. With each visit, they bring you back to your needs-based inventory level, but also checks that you have enough without carrying too much. If you are carrying too much or a little tight, your Customer Advocate will make recommendations to change your inventory level.
For unexpected days when your medical facility has more patients than usual, we offer a Same-Day Linen Rescue. If you ever run out of linen due to high patient volume, call your Customer Advocate by 10am and s/he will pick up as many as you need and deliver them to your medical facility within the same day.
- How can I understand my invoices more clearly?
While other medical linen providers may use a complicated usage formula, ImageFIRST makes it simple to read your invoices with transparent billing. We implement flat rate billing, so your invoices directly reflect how much inventory you need. You only pay for the inventory you need.
- How do I know if I am carrying too much inventory?
Your invoices will show how much inventory you ordered in the past versus how much of that inventory you actually used. Your Customer Advocate will work with you to streamline your inventory management, make recommendations and confirm that you are not getting too much or too little inventory.
- What if my staff never has scrubs?
It’s fairly easy for staff to accidentally take home, lose or misplace medical uniforms and scrubs from your Toledo OH, medical facility. All of our medical scrubs in Detroit, MI, and other locations are tagged with RFID tracking so that if your staff members lose their medical scrubs, they can easily be found again to make sure that none of your inventory is lost.
- How do I manage linen inventory?
Your Customer Advocate will manage your inventory, so you won’t have to worry about keeping up with it. They will keep an accurate count of all of your inventory and the changes that are made. They will also provide you with their cell phone number so that you can reach them during any time of day if you have an emergency in which you need linens or have questions about anything.
- What if too many of my patient gowns are oversized?
With ImageFIRST, that won’t happen. On average, about 10% of your patient gowns should be oversized to accommodate the needs of all medical facilities and patients, but we can always look at your historical use to determine the correct number for your facility.