Patient satisfaction has always been a major point of concern for healthcare providers. Along with understanding that patient reports contribute significantly to publically-visible hospital and outpatient facility scores and rankings, everything dedicated healthcare professionals do is ultimately oriented towards making patients feel comfortable, cared-for, and confident with the care they have received during their experience.
Now, a new survey gives surgery centers even greater cause to make patient perceptions of their facility a huge priority. Beginning in 2017, all Outpatient and Ambulatory Surgery departments and centers will be required to administer a new CAHPS survey from the Centers for Medicare and Medicaid Services, designed to give providers an opportunity to better understand how patients see their time spent at the facility, and thus improve performance and ensure patients’ comfort.
Naturally, our first question was “how can we help?”
At ImageFIRST Detroit, customer care is our #1 priority, and positive patient feedback goes hand-in-hand with ensuring the satisfaction of the facilities to which we provide our healthcare laundry services. To help improve patient perception and comfort is to improve survey scores overall, and we’ve got the testimonials to prove it – just look at the Eastside Medical Center, an ImageFIRST client who saw a 500% increase in reported satisfaction of patients after they switched to our innovative Comfort Care line of patient gowns.
Don’t underestimate the power of cozy. When designing our exclusive Comfort Care patient apparel, we chose a fabric that is unlike any other patients have ever experienced: soft, comfortable and warm, these gowns leave a lasting impression – a seemingly small detail that can drastically impact how patients view their experience as a whole. Our Bright White Standard also ensures that your facility will only receive crisp, white linen free of holes or other wear, another small but important factor that can change how patients feel about the care they’ve received.
While the CAHPS survey will be mandatory in 2017, medical providers have the opportunity to get a head start by implementing them voluntarily as early as January 2016. According to Press Ganey, facilities that begin measuring results early usually outperform those who hold off until such surveys are mandated.
So why wait? Call ImageFIRST Detroit today to learn more about how our Comfort Care line and remarkable service providing gowns, linens, uniforms and scrubs in Detroit, MI, can help your facility improve patient satisfaction.